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PRIVACY POLICY

Handmade Kitchens & Interiors Specialist

Introduction

This website is operated by Lark Valley Woodcraft Ltd. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

  • Who we are
  • How and why we collect, store, use and share personal information
  • Your rights in relation to your personal information
  • How to contact to us and supervisory authorities in the event that you have a complaint

 Who we are 

Lark Valley Woodcraft Ltd (‘we’, ‘us’ or ‘our’) collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws. 

The personal information we collect and use 

We collect the following personal information that you provide to us:

  • Name
  • Email address
  • Phone number 

Some examples of when we collect this information include:

  • When corresponding with us via email, phone, post, or social media
  • When submitting an enquiry via our contact form
  • When entering competitions on social media

 

How we use your personal information 

We collect information about our users for the following purposes: 

  • For transactional correspondence, such as replying to enquiries, and providing quotations and invoices
  • We will also use your data where we need to comply with a legal or regulatory obligation. 

 

Who your information may be shared with 

We may share your information with:

  • Internal Third Parties – employees, contractors, administrators
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • Professional advisers including lawyers, bankers, auditors who provide consultancy, banking, insurance and accounting services
  • HM Revenue & Customs, regulators and other authorities based in the UK 

We will not share your personal information with any other third parties. 

How long your personal information will be kept 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes. 

In some circumstances you can ask us to delete your data: see ​your legal rights ​below for further information.

 

Keeping your information secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Your legal rights 

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data: 

  • The right to request a copy of the personal data which we hold about you
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date
  • The right to request your personal data is erased where it is no longer necessary to retain such data
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means)
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics). 

If you wish to exercise any of the rights set out above, please contact Josh Stevens at Lark Valley Woodcraft at the below address. 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 

 

Changes to the privacy policy 

This privacy policy was published on 30th March 2021 and last updated on 30th March 2021.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. 

 

Contacting us 

If you have any questions about this policy or the information we hold about you, please contact us by: 

Contact form: https://www.larkvalleywoodcraft.co.uk/contact/

Post: 69 Risbygate Street, Bury St. Edmunds, Suffolk, IP33 3AZ

Phone: +44(0)7487 809644

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